How do I suspend my account?
If you're going away from home for more than three weeks or so, you can suspend your BigPond Movies service and save your monthly membership fee until you're ready to resume the service.
1. How do I suspend my account temporarily?
To have us suspend your account, login to 'My Account' and click on the 'Suspend/Cancel' tab. Once there, just let us know how long you want your account suspended for and click 'Okay'.
Please note that:
When you tell us you want to suspend your membership:
- We stop sending you DVDs on the next working day.
- The suspension only takes effect when all the DVDs you have borrowed are received back in our distribution centre. It is not enough to just check the '“Returned' checkbox.
- Once your suspension takes effect, we'll credit your account for the remaining portion of the billing month.
If you're on a fixed term membership and you want to suspend your membership:
- You can suspend your membership temporarily while you're on a fixed term plan. Your membership and contract term will simply resume when you reactivate your membership. (For example, if your fixed term has 7 months and 8 days to go when you suspend, for example, you'll have 7 months and 8 days to go from the date you resume your membership.) If you cancel a fixed term contract before the end of the Contract Term, or suspend it indefinitely, we will charge you the Cancellation Fee.
2. How can I resume my account if it has been suspended (or cancelled)?
If you find you need resume your membership earlier than expected, just login to 'My Account' and click on the 'Suspend/Cancel' tab, then click on the 'Resume' button.
When you resume your membership:
- You'll only be charged for the remainder of the current billing period – less any credit we applied to your account.
- Your monthly billing date will be the same as it was before.
If your membership is currently cancelled or indefinitely suspended, and you would like to re-subscribe, please email us at help@bigpondmovies.com.
